How do I get the first purchase coupon?
You will usually receive a welcome email with the first purchase coupon inserted if you subscribed to our website. We recommend checking your email first. In the event you still are not able to find it, please contact our Customer Service for further help.
How to use my discount/promotion code?
Applying a promotion code is simple! At Checkout, simply type the code into the box that says "Discount code" Then, click the button that says "Apply". All promotional codes can only be used once.
Can I use multiple discount codes at once?
Sorry, discount codes cannot be used in combination.
Which payment methods do you accept?
We accept the following forms of payment: PAYPAL, CREDIT CARD & DEBIT CARD DIRECTLY
How long does delivery take?
For USA orders: Express shipping 9-14 working days.
For other area orders,Standard shipping 10-16 working days.
For more details, please see our shipping policy
How much does shipping cost?
We provide free US shipping for orders above $99. Orders below this amount will be charged shipping as follows: Standard shipping---$7.99 USD
For OTHER area, orders will be charged shipping as follows: Standard shipping---$9.99 USD for orders between $0-$199.98 Free shipping for orders above $199.99 USD
For more details, please see our shipping policy.
Can I update the shipping address on my order?
We can update your shipping address as long as you contact us with your new address before your order is shipped out. If your package has already shipped, we cannot guarantee your order will be shipped to the new address, but we will try our best.
How can I track my order?
Once your package ships out, you will receive a shipping confirmation e-mail with tracking information. Or you can go to the TRACK MY ORDER page on our website.
Why hasn't my tracking information been updated for a long time?
Sometimes the carrier scans the packaged to deliver before the package is out for delivery. Please allow an extra day for the carrier to deliver your order. If you still have not received your order after a day, you can file a claim directly with the carrier or your can reach out to our customer service team at support@kzlaa.com with any additional questions and/or concerns.
How do I cancel my order?
Please get in touch with our customer service team within 24 hours for assistance. We can cancel the order if it has not been shipped out. If the package has been delivered, please ensure that the product is in good condition and return the product to us. You will need to pay for return shipping.
I received most of my order, but I'm missing an item, what should I do?
Please rest assured that the item will arrive soon. Items may be shipped from different warehouses and delivered at different times. Please check your order for multiple tracking numbers. You may also reach out to our customer service team at support@kzlaa.com for further assistance..
Can I return my product?
Returns are accepted if you are not fully satisfied with your product. Returned items must be new or with minor signs of use and undamaged. You will need to ship any return with your own carrier of choice at your own expense. To start the return process, please contact our customer service. For more details, please see our Return & Refund Policy.
